Collection

Question

I cancelled my home services with Telus in December 2025. Paid in full, hardware returned. Now, General Credit Services is calling claiming I have to pay them $271 for my overdue account that Telus has sent to collections. They sent me an email with my closed account number (which was missing the last digit) along with payment options. Telus has never contacted me for any type of payment outstanding on this account. I have read that Telus does use this company, but this smells like BS.&nbsp;

telus_support · Answer

Hi there, can you complete this verification link and let us know once you have submitted it? https://smm.page.link/3xL7mWUVKwirZcHz8

b_2allimand · Answer

Verification link submitted.&nbsp;thank you

telus_support · Answer

Thanks. I do see that your balance is at zero. I've emailed the payment services team so they can update your file.&nbsp;

b_2allimand · Answer

Thank you for your help. Will the payment services team be in contact with the collection agency to confirm my account is up to date.&nbsp;

telus_support · Answer

They should, but if they contact you, you can also advise them that the account was already paid directly with us.&nbsp;

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Collection

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