Forum Discussion
Cloud PVR issues - Start from beginning/stop recordinf
I can’t seem to start from the beginning or a recording or stop a recording without cancelling it outright. I only record live sports and sometimes I want to start “catching up” before the game is ...
Perhaps we need to be watching or recoding the same show? Wondering if we see same issues.
Start from beginning. This has been available in the live guide on most shows, I do start from beginning (well 2 minutes early) when I press play on recordings and can fast forward to the live point. I do understand why you cannot play from beginning.
Stop recordings. Recordings in progress can be cancelled, or deleted before fully recorded. Or did you mean PAUSE recordings which also can be done.
Agreed, I do miss these. But also not highest on priority to get back.
Start recording ___minutes early
Stop recording ____ minutes later
KHR
TELUS Team Member
TELUS Team MemberDoing my best to understand the issue here, but I think it's just a difference of how things are implemented on the new Optik TV platform (cloud-based) vs. the old Optik TV platform (local hard-drive based) and how you access them.
On the new platform:
1. if you want to 'restart' a program from the beginning, you can go to the guide, scroll back in time up to 30 hours and select the program you want to watch, even if you haven't recorded it. The content licensors provide 'restart' rights, but they block fast forward. You can only rewind or jump to live.
2. if you want to start watching a recording that is in progress, you can navigate to the recordings manager (press and hold the rec button on your remote), select the recording and hit play. It will start from the beginning of the recording and you can pause, rewind and fast forward to the live point to your heart's content.
In effect, on the new platform, the live channel and the recording are 2 distinct things, but this allows you to jump from your set-top box to your phone, to your tablet and back again.
On the old platform, the live channel and recording were more integrated, but you couldn't jump around from device to device as the recording is stored locally.
All recordings should start 2 minutes early and end 2 minutes late, except for live sports, which run over by 60 minutes (90 minutes for tennis).
I'm using an Apple TV device to watch the recordings. Should there be any difference in behaviour from using Telus' set top box?
Because I haven't experienced this outcome yet:
2. if you want to start watching a recording that is in progress, you can navigate to the recordings manager (press and hold the rec button on your remote), select the recording and hit play. It will start from the beginning of the recording and you can pause, rewind and fast forward to the live point to your heart's content.
- KHR
We had an Apple TV-specific bug where recordings would start playing back from the live point. You could rewind, but if you were trying to watch a hockey game from the start without spoiling the outcome, for example, this wasn't ideal.
The good news: this is resolved with the latest app update released this week to App version 2.8.0 Build version 546 ; if you haven't gotten the update pushed to your device yet, you can check for an update in the Apple App Store.
I was finally able to find the time to compare the Telus set top box vs. Apple TV. I have confirmed that when trying to watch a in progress recording the Telus set top box does start from the beginning of the recording and allows you to jump forward and back without issue.
However, the Apple TV box does experience a couple bugs:
1. Initial load starts at current 'Live' spot and then moves to beginning of recording. It's only momentary but it does not behave the same as the set top box.
2. Skip forward works as expected but when trying to skip backwards the recording jumps to live and you cannot return to the beginning of the recording again.
Would love to see these bugs resolved in a future release
