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annieapples's avatar
annieapples
Helpful Neighbour
1 hour ago

Back again Exact same issue Again. AGAIN.

Canceled/deleted account more than a month ago, fully paid off, and had a new bill of .. idk i forgot, but had a rep here help me and fixed it, and had a credit(YAY) but then THAT was deleted ... idk why.. and now today (may 13th) I get a NEW bill for 100-105 for unreturned equipment(after being told not to worry about it) so...

 

I would like(ONCE AGAIN) to get this cleared up, and navigating the help from the main site is a nightmare I rather not deal with again(and to be honest, am getting really tired of having to deal with telus over this) 


The account holder is deceased and I already paid off her bill 3 times with you guys and u keep sending NEW bills, even with service being disabled, no hardware is left(All returned already before we even got to the home) and this is just a new bit of nightmare stacked ontop of all this.


Really hope Telus isn't so hard up they keep harassing the dead's estate for nickle and dimes.

 

Please stop it and cancel the bill(AGAIN) - thank you.

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