Forum Discussion
Can't Log into TV sites
I am trying to log into different TV sites (TSN, CTV, Global) with my optik account. It is the right password and such but I get this message:"There was a problem. An error occurred connecting with y...
FuzzyLogic
Community Power User
Community Power UserPossibly you have saved credentials in your browser? Also check if you have it set to sign in automatically:
Has anyone in the company ever seen the messages that I am receiving when trying to sign in? Please see above to see picture of the message. Or has other customers ever seen this?
Searching online, looks like some have seen the same message with CraveTV.
Optik-KateTELUS Team Member
I seem to have no issue logging into Crave. My last resort would be to make sure your browser is updated to the latest version. I also know that some users have experienced login issues with Crave and other content providers, and it is known that it takes several tries to login successfully. I think if it still doesn't work after several days, it's best to chat with an agent and have them review your account. It's probably the fastest if you try the online chat to get a hold of an agent.
