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TCHWRX's avatar
TCHWRX
Neighbour
2 years ago

Is Telus blocking web-sites?

I just noticed that when I try to go to https://www.delta.com (Delta Airlines official web-site), I am getting an error and the site is blocked.

I am using Telus Fiber Internet and it seems that Telus is blocking this site, and potentially others. Why do I think that? Well, if I disconnect from my Telus internet connection at home, and instead use my phone's internet connection (Rogers), then there's no issues getting to the web-site at all.

Is Telus interfering with my connections? I hope not, because they should simply pass everything from the internet to my computers without doind anything between me and the internet.

I have a recording proving my point, but I cannot upload it here.

Is anyone else having the same issue?

 

Tommy.

3 Replies

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  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team
    2 years ago

    We apologize for the inconvenience you're experiencing with accessing Delta Airlines' website on your Telus Fiber connection. It's important to clarify that Telus does not intentionally block websites, however, there can occasionally be issues like DNS resolution errors or other technical problems that may cause certain sites to be inaccessible temporarily.

     

    To help resolve this issue, here are a few steps you can try:

    1. Clear Browser Cache and Cookies: Sometimes cached data can cause websites to load incorrectly.
    2. Try Different Browsers: Check if the issue persists across multiple browsers (e.g., Chrome, Firefox, Safari).
    3. Restart Your Modem and Router: A reboot might refresh your connection and resolve any potential issues with DNS.
    4. Test with a VPN: If you're still having trouble, try using a VPN to see if the issue is specific to your current connection route.

    If the problem continues after these steps, please send us a private message with your account details.

    • TCHWRX's avatar
      TCHWRX
      Neighbour
      2 years ago

      Thanks for your reply and suggestions. I did all of the above, without luck, before creating this post.

      The issue seemed to stem from an invalid certificate for the delta.com web-site, but I would not expect Telus to inject themselves in anything between me and any web-sites, since I have not signed up for teh Telus security package for my internet.

      The issue seems to have been resolved now, so we can consider this issue resolved.

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