Forum Discussion
Can't change premium channels online
I can’t complete the last step of changing my Optik tv (Telus TV+) premium channels online. I get to the point where I am asked to continue after changing my selections.
But when I click continue, I get this message
I've tried using different browsers - Chrome, Firefox, Edge with the same results. Disabled all browser extensions and plugins. I am not a new customer and I am current will billing. We have a Hisense TV (but not this didn’t work on our old television, a Sony, either.
I am not a new customer and I am paid for this month. Thanks very much for any help.
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Several months ago I reported that since the website desktop appearance was changed links were not working smoothly. WHY the appearance needs to be changed is another topic.
I just checked and you can still go to the old view, have you tried that to complete your steps?
Having the old view still available tells me they know there is a glitch.
I’ve had the same issue for the last two years and it is extremely frustrating. I’ve called about 10 times and every time all I get it that they know it’s a problem and are working on it. Almost makes me want to cancel Telus.
TELUS_SupportOfficial Support Team
Hi there, if you require assistance making changes, send us a private message and we will be happy to help.
- Hi there. Thanks for responding. I would like to change our premium channels and, in addition, it would be wonderful to understand why this isn’t possible online. The last time I encountered this, we did need a tv b o x upgrade but that is done and my understanding was that there would no longer be an issue.
Thanks and please let me know next steps.
Sherry
Sent from my iPhone
- FuzzyLogic
Community Power User
I had issues making changes to my Optik package. I had to talk to someone in support as I had an older package and Telus needed to make some changes on their end before I could make changes on my own.
Yeah, I know what you mean. But we were just upgraded to Telus TV+ with a new box.
