Forum Discussion
GarryB24
5 months agoNeighbour
Cancelling Account - Cannot get Equipment off my walls
I just signed up with Rogers for Home Security Cameras and 1 Gig Internet. They said they will be cancelling my Telus at both of my homes that I own. Problem is, I cannot for the life of me g...
TELUS_Support
Official Support Team
5 months agoTELUS does not offer a removal service for equipment such as panels, modems, or cameras. You’re welcome to remove the equipment yourself or hire a third-party technician to assist if needed. Please take care when uninstalling wall-mounted or wired devices. Once your account is officially cancelled, you’ll receive a confirmation from us via email or mail. If you haven’t yet received one, it’s possible your cancellation hasn’t been fully processed. We’d be happy to look into it. Please send us a private message and we’ll verify the status for you.