Cancelling Account - Cannot get Equipment off my walls

TELUS does not offer a removal service for equipment such as panels, modems, or cameras. You’re welcome to remove the equipment yourself or hire a third-party technician to assist if needed. Please take care when uninstalling wall-mounted or wired devices. Once your account is officially cancelled, you’ll receive a confirmation from us via email or mail. If you haven’t yet received one, it’s possible your cancellation hasn’t been fully processed. We’d be happy to look into it. Please send us a private message and we’ll verify the status for you.