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DiegoRP's avatar
DiegoRP
Neighbour
5 years ago
Solved

Security equipment after Cancellation

I just recently canceled my SmartHome service my contract was finished and the price went up by 30% I canceled and get to keep the doorbell camera and the smart thermostat. But I can’t use them through the Telus App, how can I use the equipment from my phone if I can or else would be useless to keep…
  • "You get to keep", simply means Telus does not want the items returned. AFAIK, all the peripherals are proprietary to the Alarm.com system, and not able to be used independently as a connected device.

     

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  • NFtoBC's avatar
    NFtoBC
    Icon for Community Power User rankCommunity Power User

    "You get to keep", simply means Telus does not want the items returned. AFAIK, all the peripherals are proprietary to the Alarm.com system, and not able to be used independently as a connected device.