Forum Discussion
Call Forwarding Variable
Hi, I am trying to activate call forward variable. I dial the *72 then get the desired number to forward to. After entering the number it gives busy tone. Doesn't matter what number I try to forw...
same issue call forwarding doesn't work at all.. you get the 3 beep and then dial the number you want to forward to all busy tone.. no matter what number you try
TELUS_SupportOfficial Support Team
Hi there, are you still having this issue?
Yes i am. Telus doesn't seem to know how fix this. Paying for a feature Telus can not provide. As you can see, not the only customer with the issue.
Thinking next steps maybe a CRTC claim as Telus is listing features they do not/can not support.
- TELUS_Support
The procedure for this is to dial #72, get three beeps, then enter the number you want to forward to. The next step however (and this is the most important step) is that the number forwarded to should ring, and you'd need to answer that line to verify and establish the connection. Have you ensured that last step when attempting to set it up?
