Forum Discussion
Call Control accepted list will not display web page or app
In My Telus in the android app or in a web browser (Chrome, Edge, multiple devices), the Call Control accepted list (for a landline account) no longer displays (it did previously). The blocked list ...
I'm having sooo much fun with this. Was finally contacted via private message with instructions to call 1-888-811-2323 where I get an automated system asking me what I was calling about (Call Control issues) and they redirect me to the website as it is quicker and easier to setup. After several attempts I successfully trick the system to finally get a real person and guess what.....they can't help me. Next step up the ladder .....I'm guessing the standard stuff like, do app updates, app re-install, clear the cache, etc. that we've already done. Please don't tell us to private message as it doesn't lead to anything.
Update: Finally making progress. Was able to relay the issues we are experiencing and tech support requested access to my computer in order to take screen shots of what we are all seeing (or not seeing) with regards to the Accepted List & Preferences. Now waiting to get a ticket # as the issue gets put in the support queue.
TELUS_SupportOfficial Support Team
Hello withheld VG abbybrick LolasHuman Sparky480v our specific team that investigates these issues has asked us to gather account info for their official investigation. If you'd like, please send us a private message so we can verify your accounts and gather your info for them, thanks.
I'm having the same issue too.
Assume the user has done something wrong (often a reasonable assumption), so ask them to do things that might result in them stumbling onto a solution (may work if assumption is correct) - problem solved in less than a day. If not, then you may have to do some work and it could take another day or two to figure it out. Longer, and the hard questions should start.
In a previous career, I taught people how to troubleshoot things like this. Ah, the good old days, when we got things done!
It is interesting to see them do things like ask for PMs to "gather account information" (which they should already have, given that we need to log in to get here) and work towards where they should have started, like now asking after more than a month what we are actually seeing. I wonder if anyone has got to looking at ... no, I won't go there - I promised I would stay retired.
The ticket # comment hearkens me back to ITIL silliness (an inside joke for my type).
