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Anyone else having major issues with new 4k Optik TV Box?
Our experience has been beyond awful. At this point we're thinking of moving to Shaw if they can't fix it ASAP. This new box is RIDDLED with issues from day 1, it clearly hasn't been tested properly. ...
Hi Kitsune , thank you for your feedback. Hoping the comments below may help:
- Lost recordings: I responded to another thread and tagged you, but I will repost here.
It's possible there's been a backend change to your account as a method to fix other issues and resulted in unintended lost recording. If you DM us on Twitter or Facebook accounts, say you're coming from the community, and provide your account details. I can send the info to our development team for further investigation. I can't recover the recordings, but I can try to figure out why it happened. Please let me know your handles/names so we can locate your DMs
- Extend recordings: We recently added auto extend recording for sports. 90 mins for tennis and 60 mins for other sports. This is a temporary workaround while we work on enabling flexible extensions set by the user.
- Guide loading: We have a firmware/performance update coming soon that will help address lag
- Boxing search: this is a new one, thanks for flagging, I will funnel it to our development team
- Err 210: Are you still experiencing this? I was able to isolate this error to connecting bluetooth audio device for another user, if you are using one, could you try disconnecting?
- The other issues: These have all been flagged to our development team (especially the recording related ones), and once again, thank you for your feedback and patience while we work on improving the service.
Once again I have lost my recorded programs and there is no sign of the ones I had scheduled. Even rebooting and also doing the “factory reset” has not restored the information. This new system is so much garbage! Please Telus do something about it ASAP. You have a lot of unhappy customers.
Optik-Kate
TELUS Team Member
TELUS Team MemberNo, they were present on my TV Monday night and when I turned on the TV Tuesday night they were all gone.
- Optik-Kate
Hi Termar RobG3987 , after further investigation, we believe the causation of lost recordings is related to the temporary removal of cPVR on your accounts and adding it back. This is likely done as a result of trying to resolve certain errors you are experiencing when you called in. (Do you recall losing cPVR shortly/ a couple of days after calling in?) To smooth out this experience, I've submitted a request to provide the ability to recover lost recordings in the scenario where cPVR must be removed and added back to resolve errors. While I cannot provide a timeline as to when this will be implemented, we appreciate the help you've provided on this matter. Thank you!
Yes, I did have some account issues where things were removed and added back without my knowledge. Thank you for looking into the issue.
Mareike
[mod edit - removed personal info]
