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Wi-Fi Issues
Hello,
I have turned to here because attempting to get proper help from Telus Support/Customer Service serves no purpose.
My family has been with Telus for years, somehow they are the best ones around. However with Fiber optic and updated wifi boxes, booster boxes, and multiple resets/tests running the wifi is extremely unreliable. It slows down drastically, stops working, turns on/off by itself, and most importantly Telus say's it has a high rate of speed 500 MB/s + but I believe it's pure fraud. No one in my family has old technology expect for the living room PS4, so it cannot be blamed on bad/old devices. These devices connected to the home wifi can barely run google sometimes. It is unable to load even emails and regular quick actions such as weather. It isn't a one time issue, it happens and happens until wifi becomes unusable and I have to deal with the problematic Telus support. They literally never do anything, waste 1 hour, and then say the solution is to pay for a "better" plan, only $100+ a month.
We went through that process of "upgrading" until we realized it's a scam and it's the same wifi.
What is interesting is that the Telus speed check app say's a high rate 500 mb/s +, but when you do it on different apps or even playstation test wifi speeds it comes back at 10-15 mb/s. And it sure does feel that way. I mean my 2023 Macbook Pro struggling to load google on home wifi is real embarrassing when free public wifi is faster.
Does anyone else experience the same issues with home wifi slowing down a lot?
Is there any better providers or plans with other companies?
Is there a way to get real help from Telus?
It sounds like the issues you are experiencing are related to wi-fi. There are many factors that can affect the performance over wi-fi.
This may be useful:
Understanding and optimizing your Wi-Fi | TELUS Support
If you continue to have issues you may need to add additional wi-fi access points to improve speed/coverage.
4 Replies
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I totally agree with you!! I spent an hour plus on the phone with someone from Telus in September and they were going to update some things and order me some sort of new device which was to be delivered. Haven’t seen any change in our Wi-Fi and haven’t had any new devices delivered!! I really don’t have the time or the patience to call them again!! So frustrating having to deal with crappy wifi and a company that just doesn’t care about their long time customers!!
TELUS_SupportOfficial Support Team
We’re sorry to hear about your experience, and we understand how frustrating this situation has been. If you still require assistance, please send us a private message with your account details, and we’ll do our best to resolve this for you.
- TELUS_Support
Hey Toki1 - Can you go to fast.com and post a screenshot of the result you receive? Like Fuzzy was mentioning, you might have an issue with the Wi-Fi network but we need to know where you are at so we know if we are helping or making things worse.
As always, you can try a wired speed test as well so we know that you are getting your full speed to the modem
- FuzzyLogic
Community Power User
It sounds like the issues you are experiencing are related to wi-fi. There are many factors that can affect the performance over wi-fi.
This may be useful:
Understanding and optimizing your Wi-Fi | TELUS Support
If you continue to have issues you may need to add additional wi-fi access points to improve speed/coverage.
