Forum Discussion
Anyone else having major issues with new 4k Optik TV Box?
Our experience has been beyond awful. At this point we're thinking of moving to Shaw if they can't fix it ASAP. This new box is RIDDLED with issues from day 1, it clearly hasn't been tested properly. ...
Optik-Kate
TELUS Team Member
TELUS Team MemberHi Kitsune , thank you for your feedback. Hoping the comments below may help:
- Lost recordings: I responded to another thread and tagged you, but I will repost here.
It's possible there's been a backend change to your account as a method to fix other issues and resulted in unintended lost recording. If you DM us on Twitter or Facebook accounts, say you're coming from the community, and provide your account details. I can send the info to our development team for further investigation. I can't recover the recordings, but I can try to figure out why it happened. Please let me know your handles/names so we can locate your DMs
- Extend recordings: We recently added auto extend recording for sports. 90 mins for tennis and 60 mins for other sports. This is a temporary workaround while we work on enabling flexible extensions set by the user.
- Guide loading: We have a firmware/performance update coming soon that will help address lag
- Boxing search: this is a new one, thanks for flagging, I will funnel it to our development team
- Err 210: Are you still experiencing this? I was able to isolate this error to connecting bluetooth audio device for another user, if you are using one, could you try disconnecting?
- The other issues: These have all been flagged to our development team (especially the recording related ones), and once again, thank you for your feedback and patience while we work on improving the service.
