3 Gig PureFibre — Severe Upload Throttling on Telus Server / Quebec Routing Loop

Hi everyone, I need help from a Tier 2/3 tech for a specific upload routing bug on my 3 Gig PureFibre plan in Alberta.

Symptoms:

- Download is flawless at 2.37 Gbps (maxing my 2.5G NIC).

- Upload to Shaw and Telus Mobility is perfect and stable at 2.37 Gbps.

- Upload to standard Telus Internet servers drops and fluctuates wildly between 140 and 705 Mbps. It was perfect prior to today.

My Hardware (Cleared):

Technicolor NAH (bridged 10G port) -> Asus RT-BE86U (QoS off) -> hardwired to PC. The perfect 2.37G upload to Shaw completely rules out my cables, router, or PC settings.

Traceroute to 8.8.8.8:

1 <1 ms 192.168.1.1 (Asus Router)

2 2 ms 10.137.54.1 (Telus Local Gateway)

3 * * * Request timed out.

4 * * * Request timed out.

5 * * * Request timed out.

6 * * * Request timed out.

7 20 ms QUBCPQAJGR00.bb.telus.com (Quebec Backbone)

Conclusion:

My local loop to the gateway (Hop 2) is pristine at 2ms. However, outbound traffic hits a 4-hop blackout inside the Telus network before being detoured all the way to a backbone router in Quebec (QUBCPQAJGR00), where Telus-internal data gets heavily choked. Pings show 0% packet loss, suggesting it maybe a traffic-shaping or regional routing table error rather than a physical line fault.

Support agents just blamed my Asus router, completely ignoring that it pushes a perfect 2.37 Gbps upload to Shaw.

Could a backend engineer please look into why my traffic to Telus nodes is stuck on this Quebec detour and repair? Thank you!