Forum Discussion
20mbps download speed or lower when I should be getting 40-50! 2 or lower upload speed.
I have been having issues with my wifi for a few months now (since we moved into a new house) and I feel like I have tried everything and i’m out of ideas now so ANY help would be great! So around abo...
Nighthawk
Community Power User
Community Power UserJsun - The connection itself has overhead built in to it to allow for separate bandwidth for the TV so that it doesn't affect the rest of your devices. Depending on the maximum available speed on the lines, that overhead sometimes isn't too big.
If there are 11 other wireless networks in range, it's entirely possible there is too much interference coming from them. There could also be environmental factors in your house that could interfere as well. Wireless speeds are never guaranteed since there are so many things that can affect them. The ethernet speed is going to be the key. If it's consistently 30mbps, contact Telus. They may need to ensure the connection to the modem is fast enough.
Does your modem have one or two phone cords attached to it?
To see what your connection speed is:
- Log in to the modem and then click Status at the top.
- On the left column click on Line 1 Status on the left, and then scroll to the bottom.
- We need to know what both numbers are next to Line Rate.
- If you have a second phone line connected, on the left column click on Line 2 Status, and then scroll to the bottom again.
- We need to know what both numbers are next to Line Rate.
Jsun,
My thoughts are that there is no way that Telus can reserve part of the copper coming into your house for TV. It is true that they do not charge you for data used by the regular TV. But as far as bandwidth goes, the TV has to add to the demand. I believe the TV uses the 5 GHz WiFi if you have wireless set boxes in your home. My main TV PVR is ethernet, but the remote set top one is wireless. I would think it adds to the 5 GHz bandwidth demand, but I seldom use it.
As Nighthawk mentions find out if you have two phone lines coming into your router, or check via the router menu. My memory is fading of the hoops I went though, but I believe I started out with a single phone line at Internet 25, and then signed up for Internet 50. They tried to make it work on a single line, but in the end, I believe that is when they connected up the second unused phone line and found that it had a "tap" on it. Once the tap was removed I got good speed, but obviously from my tests yesterday, I am not getting 75 Mbps with my WiFi...
