Forum Discussion
Yearly prepaid and renewal of the Promo
One year ago I bought the $100 yearly prepaid with promo "BONUS100" that gave unlimited Canada calling and Unlimited texting with 2gb data every month for 12 months. My plan is set to expire very ...
I will likely leave next week as well. I called Telephone customer support and was told the bonus didn't renew but asked me call back on October 15, two day before my plan expires, strongly suggesting I may get a different answer then. I will call but it would take something in writing and maybe official confirmation from TELUS_Support to get me to stay.
Hey Greygables.. I ported out to a competitors yearly plan. It was a few $$ more but worth it in the end, got a little more data too. Actually better signal in my calling area... Telus signal was 1 bar, new provider is 4 bars. There were to many 'maybe's' with TELUS's circus act of hoop jumping and magic shows where the plan may magically appear by speaking with the right people. It wasn't worth the uncertainty and then fighting with them if the promo wasn't extended after another $100 was paid. I don't have time for that.
I may have stayed if all the reps were on the same page with the answers given to myself and other customers I was in contact with or read about their CSR experiences. At least offer a firm answer to make a decision on fact and not possibilities. Better yet make the promo permanent like their competitors do. Telus has to know many will jump ship to the next best thing... I did lol. It took all of 15 minutes to get another plan and port out at a cell kiosk store. Good luck in your choice. Cheers.
