Forum Discussion
wifi calling not working?
Suddenly today wifi calling stopped working. I've done all the typical troubleshooting options. is there an outage occurring? When can I expect it to be back up? telus service is almost non-exist...
So after speaking with Support, we believe we found the culprit, at least for my account.
Wifi calling was no longer showing as set up on the Telus' side. We (Support and me) believe this happened after I used an esim during my vacation. When I went back to my Telus SIM, and rebooted after being prompted to (and potentially reinstall the Telus apps), it seems to have messed something up with wifi calling.
This also caused the 2 factor to be deactivated from the MyTelus app, and had to re-register the phone.
Support could see that I was still able to use wifi calling even through it was technically not set up. They were able to set it up remotely and send me a code while wifi calling was still working (no cell towers in our area), and everything stayed up since then.
Very odd. It's pretty wild Telus is having so many issues like this these days. Quality control seems to be a thing of the past there.
Thank you for updating Snag.
