Wifi Calling

Hey Theb

Thanks for answering the questions, and completing the troubleshooting. It helps a lot! 

Based on your troubleshooting results, it appears that WiFi calling is not that issue, it seems that your Smart Hub is having trouble keeping a steady connection (common and expected from a smart hub since its using cellular data not a wired connection). 

Below lets try some more troubleshooting to narrow down the issue further.

Troubleshopoting #1 - Running a speed test on your smart hub.

WiFi calling required 2mbps upload and download speeds to work correctly.
WARNING: Speed Tests use under 2GB of data. Please make sure you have enough data on your smart hub to avoid costly PPU data overages.

1. Go to www.SpeedTest.net
2. Click the circle button "GO".
3. Once finished (takes 1 minute), you will get results for your PING, Download, and Upload.
4. Please share these results in your reply.

Troubleshooting #2 - Network reset on your cellphone & test WiFi Calling.

WARNING: When doing a network reset, it will delete your saved WiFi passwords, and Bluetooth connections. If you proceed, you will have to manually connect to your WiFi with the password once. Then it will automatically connect like normally. This also applies to any Bluetooth devices you may have connected to your phone. Rest assured, your phones contacts, pictures, apps, and any important information will NOT get deleted. 

1. Disable WiFi Calling.
   
   
2. Reset Network Settings
   Apple: Go to Settings > General > Reset > Tap Reset Network Settings
   Android: Go to Settings > General Management -OR- System > Reset -OR- Reset Options > Tap Reset Network Settings
   (once complete, restart your Apple or Android phone)
   
   
3. Connect to your WiFi & enter the password.
   
   
4. Enable WiFi Calling
   
   
5. Enable airplane mode
   
   
6. Double check WiFi is still on
   
   
7. Make a test call and see if the call drops ~11 minutes.
   If you have a cellphone plan with limited minutes, please make sure you have enough to avoid PPU minute charges. 
   
8. Once you are finished this test,  don't forget to turn airplane mode off.

Troubleshooting #3 - PING test on Smart Hub

We will be checking to see if the Smart Hub is able to keep a steady connection for longer than 11 minutes.

1. Turn on your Windows computer
   hopefully you have one, if not let me know and I will try and find alternative instructions
   
2. On your keyboard, hold down the Windows Key then tap on the R key. Then release both keys.
   This will open a little box called Run on the bottom left of your screen.
   
   
3. In the text area, type CMD and click OK
   A black box will appear with white text.
   
   
4. Type: ping google.com -t and click enter
   
   
5. Let this run for 11+ minutes.
   Every few seconds, a new line of text will appear. Keep watching it. If you see an error: Request timed out, or General failure and its there are multiple errors in a row, than we have determined that the Smart Hub is unable to keep a steady connection and that is the reason your WiFi Calling is having issues. After some time has passed, you can click the X to close the black box.

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