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Solved
Visual Voicemail has stopped Working
Greetings, A few weeks ago Visual Voicemail stopped working. I called tech support. They reset my voice mail, and I had to set up voicemail from scratch again, but Visual voicemail still isn't wo...
Hi Shane, Here are a few steps you can try to resolve the issue:
Clear App Cache: Go to Settings > Apps > Google Phone > Storage > Clear Cache. This can sometimes resolve notification issues.
Update Your Phone App: Make sure your Google Phone app is up to date. Visit the Google Play Store, search for Google Phone, and update if necessary.
Re-enable Visual Voicemail: Go to Settings > Apps > Google Phone > Visual Voicemail > Turn off and then Turn on again.
Reset Network Settings: Go to Settings > System > Advanced > Reset options > Reset Wi-Fi, mobile & Bluetooth. This will reset your network settings and might resolve any configuration issues.
Check Voicemail Settings: Open the Google Phone app, go to Settings > Voicemail, and make sure all settings are correctly configured.
If none of these steps work, you will need to give our tech support team a call.
TELUS_Support
Official Support Team
Official Support TeamHi Shane, Here are a few steps you can try to resolve the issue:
Clear App Cache: Go to Settings > Apps > Google Phone > Storage > Clear Cache. This can sometimes resolve notification issues.
Update Your Phone App: Make sure your Google Phone app is up to date. Visit the Google Play Store, search for Google Phone, and update if necessary.
Re-enable Visual Voicemail: Go to Settings > Apps > Google Phone > Visual Voicemail > Turn off and then Turn on again.
Reset Network Settings: Go to Settings > System > Advanced > Reset options > Reset Wi-Fi, mobile & Bluetooth. This will reset your network settings and might resolve any configuration issues.
Check Voicemail Settings: Open the Google Phone app, go to Settings > Voicemail, and make sure all settings are correctly configured.
If none of these steps work, you will need to give our tech support team a call.
