Forum Discussion
UPS lost my phone
It’s been over a week and currently my tracking information now states that the date will be provided later. I’ve talked to UPS numerous times they just keep telling me it’ll be delivered the next day...
A-B
Community Manager
Community ManagerSorry I'm having a really hard time understanding this post. Have you spoken with our EPP team about it? My reply a few minutes ago was to JeffS but if you're having issues with an order you can reach out to the EPP team that same toll free number as well.
Maybe a better spot for this post is on Reddit and not on a Telus help forum. The escalation team said I should go to a store for quicker access to a phone.
- Yeah, that’s what I did actually is. I ended up going into the store and picked up the phone instead of going through the delivery service. The weird part is I actually got one of the phones that I had ordered and then it was mine that didn’t show up, but yeah, I went to the store and picked mine up but the issue with that is in store they don’t always have the same promotions right so you might not get the same deal you were gonna get but if you’re OK with that honestly 100% go to the store and yeah you’re probably right.
I am currently dealing with the exact same situation. Was it remedied? If so how? Who do I contact? I’m beyond d frustrated at this point.
TELUS_SupportOfficial Support Team
Hi whateverihateit we can help with your situation. We'll send you a message
