Forum Discussion
Telus no longer Blacklists Stole Phone IMEI numbers
So kids phone got stolen today at knifepoint and multiple attempts to contact Telus to report the phone as stolen has resulted in nothing but them tying to sell me an Avanti service for $8 to protect...
Yes, I contacted *611 3 times with no help. As my initial post stated one agent would do nothing, the next agent told me to go to apple and the 3rd agent wanted to sell me the Avanti monthly service.
Since I couldn't get Telus to blacklist the IMEI number and can't find information on their site to do so I am cancelling that account/subsription with them to move him to a cheaper service. At least there I can expect to get no help but from a company like Telus at their premium rates I expect way more. I will slowly start transitioning out accounts/subscriptions as they come due.
As for the comment of using social media to try and get help does that not just show how bad their customer service is if I can contact them 3 times directly (*611) plus go into a local store and not have anyone willing to help. I'm sorry but resorting to social media to get technical support for a paid for service is completely unacceptable.
El-Eric
Community Manager
Community ManagerHi Willpoz - I do find it strange that the agent you spoke to would not mark the device as lost/stolen. I'll send you a message to get more details
You mean cancelling the sim? There is no "mark" on the device - the "mark" is on the Sim or e-sim portion of the device but even this "mark" is actually done on the service provider server not the device.
