Forum Discussion

rkwan's avatar
rkwan
Neighbour
5 hours ago

Telus has THE worst customer service

I've been trying to contact Telus customer support for the past 2 days and its been a very frustrating cycle ...

Firstly they force you to use their chatbot, which I'm honestly ok with if it answered and solved my problem. But from the title you can guess that chatbot doesn't answer anything. Its a hot pile of steaming ****.

So with a bad chatbot you would expect it to be easy to have a human assist you with an agent except everytime you select "Speak with an agent" it tells you use their lovely chatbot.

Now if you aren't ripping your hair out with this experience you get to experience, waiting for a callback from an agent that doesn't come.

Its really amazing how companies can get away with shady stuff like this. I paid for a plan and I'm not getting the promised features, and the best part is that I've had to call them 4 times the past 2 years because they keep messing it up lol.

 

1 Reply

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team
    1 hour ago

    Hi there — first off, I want to acknowledge that what you’ve described isn't the experience we strive for. Dealing with a loop between a chatbot and a "ghost" callback is incredibly draining, especially when you’re just trying to get the features you’re already paying for.

    While our AI assistants are designed to handle high-volume technical troubleshooting, they clearly hit a wall here. 

    We'll look into this with you and in order to access your account, we'll send you a private message soon, thanks again for your time and patience.

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