Telus has THE worst customer service

Hi there — first off, I want to acknowledge that what you’ve described isn't the experience we strive for. Dealing with a loop between a chatbot and a "ghost" callback is incredibly draining, especially when you’re just trying to get the features you’re already paying for.

While our AI assistants are designed to handle high-volume technical troubleshooting, they clearly hit a wall here. 

We'll look into this with you and in order to access your account, we'll send you a private message soon, thanks again for your time and patience.