Forum Discussion
Super Slow and unreliable LTE & 5G
Switched to Telus from Rogers a few months ago and am on their business 5G account. Switched cause of the deal I got, but have been finding the LTE/5G to be horrible. I'm in Richmond, but go to Vanco...
BrandonT
TELUS Team Member
TELUS Team MemberHi TKO604
If you are using the same phone with TELUS that was previously used on Rogers, you can try the following...
A) Make sure your phone is up-to-date.
iPhone: Settings > General > Software Update
Android: Settings > System > System update.
B) You can reset your Network Settings.
This simple fix can solve many issues relating to network quality.
A Network Reset Will...
- Erase all saved Wi-Fi passwords.
Your other saved passwords will not be erased. - Erase all saved Bluetooth connections.
You will just need to manually connect to your WiFi and Bluetooth devices one time using the password/pin and your phone will automatically re-connect like normal.
How to do a Network reset
iPhone: Settings > General > Reset > Reset Network Settings
Android: Settings > System > Advanced > Reset options > Reset network settings
*Android settings may be different depending on the devices make and model. If the above steps do not work for you, open settings, use the search bar at the top and type "Reset" and you should see an option there to Reset Network settings.
I hope that helps 🙂
5g have nothing to do with WiFi network dude'''
