Forum Discussion
service at local Telus location
a telemarketer called me and offered a deal for my mobile phone and home internet. but when i need help in transfer photos from old phone to the new phone, a staff member in the Richmond store charged me $15. is this a fair fee?
6 Replies
Just to be clear, I was a new customer who switched the home internet, mobile service and a bought a new S25 Ultra through a Telemarketer. I did almost everything until backing up my WhatsApp stuff. So, I dropped into the Richmond Center location.
I was told I didn't bought from him so I have to pay.
TELUS_SupportOfficial Support Team
That situation does change things but please send us a private message and we can look at ways to help with that cost
- Thank you. Please give me a link for sending a private message
- TELUS_Support
Hi johnluk3 - it's possible they have this charge for the service - it would be best to check with the store to see if that's a standard fee
- Nighthawk
Community Power User
To add to this. If someone were to take their phones anywhere to get photos etc. transferred, the business would charge them for it and likely charge more than just $15. I can only imagine what Geek Squad would charge for that service.
