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People’s delayed iPad Pro 4th gen
I ordered an the iPad Pro 4th gen last Sunday and I was reading through the forums and is it most likely I will experience the same delays? Or has things decided to shift and have products pushed fast...
- Hello Momonkey76
I foresee us getting them at the end of this month or end of Aug at this point. When I ordered mine ok the 24th via Telus? I checked out Apple ( same model and all) and their website showed 3-4 weeks ( July 15th- Aug 5th delivery. So it seems like it would be the same time for us. I heard Telus is getting 2 batches in July so who knows if that’s true.
Moral of the story is if everyone just stayed home we all would of gotten our devices already. Thanks America 🙂 and honestly I’ve waited too long to cancel now we are basically on the palm of their hands when it comes to this and all I’m saying is when I get this device and there are issues with it someone’s gonna get hit with the tablet.
I actually don't mind the waiting, as it's completely understandable - every seller of this device is experiencing a shortage. The only frustrating part for me is the lack of communication and keeping their customers updated on the situation. But I perhaps jumped the gun in saying I would cancel my order and close my account. I do think they could improve with the communication, but it's fully possible that they just don't know. Even if they emailed me saying that they didn't know when they would be able to ship my device, I would be happy. 😄
I certainly would never call anybody and yell at them, I'm not that type. I also don't think this is something to call the BBB about, because like you said, it's a pandemic. Most of us have never faced anything like this in our lives. I'm sure everyone at Telus is working very hard right now and scrambling to sort everything out, but of course it's easy to be on the other side of things and complain on a forum about waiting for 2 months with no updates. I do need my device for work, but it's not the end of the world. In any case, thanks for giving some perspective Laurenz . Honestly I've never had any issues with Telus and their service for the 13 years I've been with them, so what I said previously wasn't my most rational thought. 😉
All we can do is wait!
- Hello @ Wynn
I said that out of frustration on this matter however that doesn't give a excuse of " they don't know" right?. They are a telecommunications company. They could easily send out a biweekly email giving updates. Even if it's the same thing or saying " unfortunately at the moment Apple has not shipped us the IPad for u". That would be a better communication then 0 replies back. Look at Rogers. With all due respect? They are actually emailing customers and have a agent that gave someone a answer online and asked then to message then privately to look into it. So why can't Telus do this?
Why can't they even reply back to the emails? Even if they don't know. Why haven't they made the effort to reply back to anyone?. It seems like they want to use the " pandemic"
I need the tablet for work as well and my old ipads battery is dying within an 1-2hrs. I won't dish out money to get a new battery for it since I am getting a new one. I'm not blaming Telus for the delay. The delay happened on Apple because of the COVID-19. However I do blame Telus for the lack of communication and responses back to us. Sorry, I actually meant to tag Momonkey76 in that previous post. Apologies! Long night at work. 😅
