Forum Discussion
Partial Charges on bill incorrect
I signed up 5 lines with Telus Mobility at the Shopping Centre and when I ported over and installed the SIMs I saw the plan and charges were incorrect in MYTELUS. I called into Loyalty the next day ...
if thats the agent fault then why do i need to suffer and pay for the buyout balances for the devices.
A few years ago when I signed up with Telus something similar happened to me but it turned out the agent set it up so the final charges would add up to the same if I simply kept the Bring it Back phones. I told them originally very clearly I didn’t want Bring it Back. I can only guess there was some promo discount only available if BIB was setup or maybe the agents were being incentivized to sign up BIB as it was a new thing at the time. Check to see if it adds up correctly, but sounds like yours does not
