Forum Discussion
“Bring it back” amount that you have to pay if you decide to keep phone at end of plan
Hi Does anybody know where to find the specific “Bring it back” amount by phone model? I mean the amount that you have to pay at the end of 2 years plan if you decide to keep the phone? They talk ab...
So you realize, when you talk on the phone to a customer service rep, at nearly any company, your chances of talking to someone who doesn't understand what you're talking about is quite high
The website says you pay $320 at the end of two years.
I think that's what the contract will say too.
If it doesn't, I'd be surprised.
If I had a dollar for every rep I'd talked to that didn't know what they were talking about, I'd have a lot of loonies.
I spoke to a rep and she had a supervisor with her and they asked me to send a screenshot of the offer cause they couldn't find it in their system. I even have the supervisors email. After he got it my screenshot, they judged there's nothing I can do. In two years, I'm going to have to deal with the same people to get a credit of 300$? I have proof! What will be the end result in your opinion?
The point is, I would completely expect Telus to have the same problem as any other company, which is to have reps (including supervisors) who don't understand things. I have firsthand experience with this regarding a technical issue. But what they not is a company that pulls tricks to deceive. They are not cheap, and I don't always agree with them, but they are straight shooters and have good ethics.
I think that the EPP plan is supposed to be better than the one offered to the general public.
The one I see on the public website is, from what I recall:
$100 up front
$20 per month for 24 months
$320 at the end of two years to keep the phone.
I don't see how they would, on an EPP, get you to pay twice that. It doesn't make sense.
If you had advanced to the point of a contract, that's what would have the exact terms.
Bear in mind I don't work for Telus, I am just telling you what I think.
