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juanr's avatar
juanr
Neighbour
2 years ago
Solved

Ported 10 hours ago - not able to send or receive SMS - no error message

Ported 10 hours ago - not able to send or receive SMS - no error message Tried Sim card in several devices - same result. Telus 24/7 support phone is just a robot that tells me they are closed... s...
  • juanr's avatar
    2 years ago

    Porting was done correctly on my end.

    I contacted the porting team later that night - apparently "tech support" and "porting support" are different options in the phone menu...  The issue was that I had no "profile" for RCS [which I had used before on that number] - so messaged to/from my number were going into a black hole.

     

    Porting tech support had me turn off device - they "created a profile" and I turned device on again. Presto - texting now works.