Forum Discussion
juanr
2 years agoNeighbour
Ported 10 hours ago - not able to send or receive SMS - no error message
Ported 10 hours ago - not able to send or receive SMS - no error message Tried Sim card in several devices - same result. Telus 24/7 support phone is just a robot that tells me they are closed... s...
- 2 years ago
Porting was done correctly on my end.
I contacted the porting team later that night - apparently "tech support" and "porting support" are different options in the phone menu... The issue was that I had no "profile" for RCS [which I had used before on that number] - so messaged to/from my number were going into a black hole.
Porting tech support had me turn off device - they "created a profile" and I turned device on again. Presto - texting now works.
juanr
2 years agoNeighbour
Porting was done correctly on my end.
I contacted the porting team later that night - apparently "tech support" and "porting support" are different options in the phone menu... The issue was that I had no "profile" for RCS [which I had used before on that number] - so messaged to/from my number were going into a black hole.
Porting tech support had me turn off device - they "created a profile" and I turned device on again. Presto - texting now works.
- TELUS_Support2 years ago
Official Support Team
Oh glad to hear that your issue was resolved!