Forum Discussion

bovoril's avatar
bovoril
Friendly Neighbour
6 years ago
Solved

Phone times out before connection

Hello, I am 10 Km from the Whitemouth LTE tower. I was getting one bar. Neither of my Telus phones would connect all the time. The zte home phone is doing the same thing. I bought a booster two week...
  • bovoril's avatar
    bovoril
    6 years ago

    My phone was not voLTE enabled!  It now operates O.K.

bovoril's avatar
bovoril
Friendly Neighbour
6 years ago

The time out problem occured before I had a booster and the phone was 1 or 2 bars. Now I have 4 or 5 bars and nothing has changed regarding connection and still timeouts.

NFtoBC's avatar
NFtoBC
Icon for Community Power User rankCommunity Power User
6 years ago

You realize the 5 bars is because your phone is connecting to the booster, not the tower? Even if there was zero signal to the booster from the tower, your phone would show 5 bars.

 

What happens when you move closer to the tower with any or all of your devices?

 

  • bovoril's avatar
    bovoril
    Friendly Neighbour
    6 years ago

    I don't believe you're correct regarding the booster. It is sometimes at 2 bars and increases to 4 or 5 when I use the phone and call someone.

  • bovoril's avatar
    bovoril
    Friendly Neighbour
    6 years ago
    We get within 6 km of the tower and we can connect o.k.
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