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People’s delayed iPad Pro 4th gen
I ordered an the iPad Pro 4th gen last Sunday and I was reading through the forums and is it most likely I will experience the same delays? Or has things decided to shift and have products pushed faster?
Just curious because I become really impatient when it comes to ordering stuff online as per most people I believe especially when there is no estimated delivery date. But thank you for helping “Brandon T” u must be really stressed helping out others so thank u for your courtesy to help. 😊
Just curious because I become really impatient when it comes to ordering stuff online as per most people I believe especially when there is no estimated delivery date. But thank you for helping “Brandon T” u must be really stressed helping out others so thank u for your courtesy to help. 😊
- Hello Momonkey76
I foresee us getting them at the end of this month or end of Aug at this point. When I ordered mine ok the 24th via Telus? I checked out Apple ( same model and all) and their website showed 3-4 weeks ( July 15th- Aug 5th delivery. So it seems like it would be the same time for us. I heard Telus is getting 2 batches in July so who knows if that’s true.
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- Hi I ordered an iPad Pro 4th Gen on May 15th in hopes that it would arrive in time for my 11 year old daughter to use for the remainder of her online learning due to covid. During the order process it said it should arrive in 3-5 business days but when I check the status it just keeps saying “order placed on May 15” and it should arrive in 3-4 weeks. It has now been 5 weeks and I was just wondering if anyone knows if they are back ordered or is the delay covid related and if so is there any estimation on when things will start shipping?
- Another update, as of this morning my iPad has been shipped. I received the shipping email late last night.
Hope everyone else hears something soon!- When did u order yours because I ordered mine around the 7th of June so if we ordered it around the same time frame then we should get ours relatively the same week or so I hope u see this because it’s been 5 weeks if I cancel my order now I might as well have just waited 5 weeks for nothing best regards
- Just an update, I just received an email stating my order will be shipped later than expected... 6-8 weeks from purchase date of May 15th. This week is week 7 so hopefully next week I will get a better email saying it has shipped!
I finally got a response too, and got the exact same as you. 6-8 weeks from purchase date... I ordered mine on June 2nd. I'm happy they're finally communicating with their customers.
- I ordered June 12 and got an email a few days later saying that it won't be available until July 6. I guess my order was on hold and I needed to contact them to say I still wanted it and was willing to wait. After I did, my order status showed "order approved."
I ordered mine on June 8th and was quoted 7-14 business days. I still have not received any details on my order. From the sounds of it around here, it looks like I might be waiting a lot longer. But I wish someone from Telus would have sent an email about delays in shipping my order or that when I ordered there was some sort of prompt that there would be an accurate timeline.
As of now, I am sitting with some accessories but no Ipad pro.
- BrandonT
TELUS Team Member
HI Laurenz ,
You are so very welcome, and thank you so much for the appreciation of the hard work we are putting in to get things back to normal.
You have every right to feel impatient, eager, excited, and upset with the unexpected delays. Every day we are fulfilling orders faster and faster. You may notice similar delays, or slightly faster since we now have more employees working overtime to resolve these delays. As of today, the TELUS website states for the Apple iPad Pro 12.9" (4th generation): "Free shipping: Limited stock available, your order will ship within 3-4 weeks.". This usually means TELUS is waiting for a shipment from the manufacture, or the delivery courier which may be experiencing their own set of delays outside of the control of TELUS. If you placed the order before this status changed, you will receive your order sooner since shipments are based in priority of when the order was placed. I wish I could provide you with a definitive answer. I am truly sorry for the inconvenience. I know how exiting it can be to get a new device 🙂
If I were you, I would set the expectation of 2 week delay, and if it comes sooner, its even better.You are also welcome to speak to a TELUS agent using Live Chat, or over the phone to see if they can provide you with more details about your order. Perhaps the delays is not due to stock, but rather incorrect shipping information, or another reason. It never hurts to ask if you have the time. Unfortunately I am unable to fill that void since this is not a official TELUS support channel, rather a place for customers to work together as a community and help one another.
TELUS Employee & Neighbourhood Volunteer :black_small_square: Found this post helpful? Let others know by clicking [❤️ Like] or [Accepted Solution].
- Is that 2 weeks on top of the 3-4 weeks!??
- BrandonT
Laurenz ,
Ah! Thanks for asking for clarification. I see how that may have not been clear.
My best guess would be just 2 weeks starting today. This is based from the day you placed the order which was last Sunday.
To ensure the iPad is delivered as soon as possible, I would recommend contacting TELUS when you have some time, to ensure all your information is correct to prevent additional delays.
- If you placed the order yourself online, you would want to reach out to the web store team by email [email protected] or call them at 1-866-488-2709
- If you place the order over the phone with an agent, you would want to reach out using live chat, or call them at 1-866-558-2273
TELUS Employee & Neighbourhood Volunteer :black_small_square: Found this post helpful? Let others know by clicking [❤️ Like] or [Accepted Solution].
- If you placed the order yourself online, you would want to reach out to the web store team by email [email protected] or call them at 1-866-488-2709
