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People’s delayed iPad Pro 4th gen
I ordered an the iPad Pro 4th gen last Sunday and I was reading through the forums and is it most likely I will experience the same delays? Or has things decided to shift and have products pushed fast...
- Hello Momonkey76
I foresee us getting them at the end of this month or end of Aug at this point. When I ordered mine ok the 24th via Telus? I checked out Apple ( same model and all) and their website showed 3-4 weeks ( July 15th- Aug 5th delivery. So it seems like it would be the same time for us. I heard Telus is getting 2 batches in July so who knows if that’s true.
BrandonT
TELUS Team Member
TELUS Team MemberHI Laurenz ,
You are so very welcome, and thank you so much for the appreciation of the hard work we are putting in to get things back to normal.
You have every right to feel impatient, eager, excited, and upset with the unexpected delays. Every day we are fulfilling orders faster and faster. You may notice similar delays, or slightly faster since we now have more employees working overtime to resolve these delays. As of today, the TELUS website states for the Apple iPad Pro 12.9" (4th generation): "Free shipping: Limited stock available, your order will ship within 3-4 weeks.". This usually means TELUS is waiting for a shipment from the manufacture, or the delivery courier which may be experiencing their own set of delays outside of the control of TELUS. If you placed the order before this status changed, you will receive your order sooner since shipments are based in priority of when the order was placed. I wish I could provide you with a definitive answer. I am truly sorry for the inconvenience. I know how exiting it can be to get a new device 🙂
If I were you, I would set the expectation of 2 week delay, and if it comes sooner, its even better.
You are also welcome to speak to a TELUS agent using Live Chat, or over the phone to see if they can provide you with more details about your order. Perhaps the delays is not due to stock, but rather incorrect shipping information, or another reason. It never hurts to ask if you have the time. Unfortunately I am unable to fill that void since this is not a official TELUS support channel, rather a place for customers to work together as a community and help one another.
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Is that 2 weeks on top of the 3-4 weeks!??
- BrandonT
Laurenz ,
Ah! Thanks for asking for clarification. I see how that may have not been clear.
My best guess would be just 2 weeks starting today. This is based from the day you placed the order which was last Sunday.
To ensure the iPad is delivered as soon as possible, I would recommend contacting TELUS when you have some time, to ensure all your information is correct to prevent additional delays.
- If you placed the order yourself online, you would want to reach out to the web store team by email [email protected] or call them at 1-866-488-2709
- If you place the order over the phone with an agent, you would want to reach out using live chat, or call them at 1-866-558-2273
TELUS Employee & Neighbourhood Volunteer :black_small_square: Found this post helpful? Let others know by clicking [❤️ Like] or [Accepted Solution].
- Hey man I just received my shipping confirmation and it said “we’re processing your order, which you should receive 3 to 5 business days” does that mean I’m getting my order in that time frame or are those the days that they will ship it out thank u for providing me with the information in the past I really appreciate it I just need u this one last time 😇
- BrandonT
Hey Laurenz ,
This is very exciting news! Your estimated wait time decreased dramatically. The message you received stating 3-5 business days means it should already be in possession of the delivery courier UPS or Canada Post, and a tracking number should be sent to you in the next 2 days where you can eagerly track it all the way to your front door. In other words your iPad will be delivered to your front door as early as Friday June 19th, or as late as Tuesday June 23rd. Please note that couriers may encounter their own delay during COVID-19, but that is the final speed bump before you get the satisfaction of opening that perfectly constructed box, and pealing off the plastic exposing a beautiful brand new shiny iPad Pro 4th generation! 🙂
Its always a pleasure helping! If you have any other questions we are more than happy to help.
TELUS Employee & Neighbourhood Volunteer :black_small_square: Found this post helpful? Let others know by clicking [❤️ Like] or [Accepted Solution].
- If you placed the order yourself online, you would want to reach out to the web store team by email [email protected] or call them at 1-866-488-2709
