Forum Discussion
NSF Fee & Transfer of Ownership Issues
Current and already a TELUS Customer, For month of November we got billed over $300 ($325.28 to be exact).
I got $80 NSF FEE and I don’t know how even my bank has sufficient funds.
Transfer ...
TELUS_Support
Official Support Team
Official Support TeamHi Danyca, definitely get where your coming from and hope the following breakdown helps. The NSF fee is automatically applied when a payment attempt is denied or returned by a financial institution. The transfer of ownership fee is a standard fee charged for these types of requests and is listed at https://www.telus.com/en/support/article/service-fees As for the Partial Charges, when a new plan/plan change or service is started mid cycle, partial (prorated) charges cover the days between your activation date and the start of your regular monthly billing cycle. We have a helpful video and guide on that at https://www.telus.com/en/support/article/understanding-your-telus-bill as well.
The NSF FEE which is $80 and I didn’t see any statement in my bank.
plus even the staff didn’t explain this so well!! And here we are we’ve been charged for over $300
- TELUS_Support
What method of payment did you use? Was it preauthorized debit?
- Hello! Yes it was Pre-Authorized Debit.And no statement happened to appear in my bank Account.If you’re able to waived it down ‘cause I do have a Funds in my bank and I don’t know why I still got NSF FEE.And They didn’t Explain it that there’s this so much fees gonna happened.If you could just Lower it down or waived our bill please. It’s just too much.
- TELUS_Support
I'll send you a PM shortly so that we can take a look.
