Billing error on my first bill
On April 26th I was contacted by Telus/Koodo proportional call by following sales representative. The deal was for all four family cell phone subscription for a flat fee of CAD$25 per line without any connection fees. This is a monthly bill of CAD$100 which I agreed to for the following plan 5G Unlimited nationwide talk, text, and 120GB non-share.data at 5G speed up to 250Mbps I was told that once the account is activated, I will be getting 3 eSIMs and 1 physical SIM. Thus far no eSIMs nor the physical sim. I had to call technical support to get 3 eSIMs and to activate before porting the cell numbers. I am still waiting for the physician SIM. During the past one week I spent numerous hours dealing with this situation with Telus including this highly stressful situation with my bill having a staggering $480 charge for the first bill with connection fees plus my account was set up with the correct plan with the higher rate than I initially agreed to. I have spend more than 15 hours on the phone with billing and technical support. One billing agent was able to remove connection fee of CAD$280 finally, for which I am thankful. However the sales representative, who sold me the promotional deal to join Telus has not kept her word which Telus is bound by to honor. She nor her supervisor is responding to internal messages. Who will pay for my time and the stress I am going through. Telus should have a special team to investigate the the wrongs and make them right. Thanks Dimoo