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New smartphone
Got a new samsung galaxy A16. Installed a telus sim card. I already have a telus prepaid account for a cellphone. How do I get a phone number and account for the new phone?
https://www.telus.com/mobility/prepaid-activations/plans-and-addons
5 Replies
https://www.telus.com/mobility/prepaid-activations/plans-and-addons
- Nighthawk
Community Power User
Did you move the SIM card from the old phone with the pre-paid account or did you buy a new SIM card? Were you looking to use the original number and account with the new phone or did you want a new service / number?
I didn't move the sim card.. ordered one from Telus. Keeping the old phone as a backup, but can't use it from home because we live far from cell service. I got the Samsung Galaxy A16 simply because we need a phone to use with wifi.
TELUS_SupportOfficial Support Team
Hello carilc, if you transfer the active SIM card from your old phone to the new one, your service will be on the new device.
