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carilc's avatar
carilc
Friendly Neighbour
5 months ago
Solved

New smartphone

Got a new samsung galaxy A16. Installed a telus sim card. I already have a telus prepaid account for a cellphone.  How do I get a phone number and account for the new phone?        
  • carilc's avatar
    carilc
    5 months ago

    https://www.telus.com/mobility/prepaid-activations/plans-and-addons

carilc's avatar
carilc
Friendly Neighbour
5 months ago

I didn't move the sim card.. ordered one from Telus. Keeping the old phone as a backup, but can't use it from home because we live far from cell service. I got the Samsung Galaxy A16 simply because we need a phone to use with wifi.

TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
5 months ago

Hello carilc, if you transfer the active SIM card from your old phone to the new one, your service will be on the new device.

  • carilc's avatar
    carilc
    Friendly Neighbour
    5 months ago

    Thanks, but I can't use the sim from the old dumbphone.  I somehow need to get an account and phone number for the new samsung galaxy A16. I got it because I live far from cell service, I need WIFI calling. I installed a new telus sim card.

     

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