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My Telus App on iPhone does not login
I recently updated my iPhone to iOS 18.5, afterward, when I launch My Telus app, it says "Something went wrong" with message "Unfortunately, we aren't able to access your account information. Please ...
I just updated my phone to 18.5 and I am still able to log in to My Telus. I did get the error message you listed on a previous occasion under 18.4.1, but only when I had a VPN enabled on my phone.
Nighthawk
Community Power User
Community Power UserI just updated my phone to 18.5 and I am still able to log in to My Telus. I did get the error message you listed on a previous occasion under 18.4.1, but only when I had a VPN enabled on my phone.
Right after you mentioned VPN, I checked my phone and somehow my VPN was on and it blocked the connection. After turning it off, I now can log in with my app again. Thanks a lot and really appreciate your help!
