Forum Discussion

Roi's avatar
Roi
Neighbour
2 years ago

Login Failed, Error Code:LGN-301

I have cleared cache and data and reinstalled the My Telus app in Android 14 which however did not solve login issue. I cannot download my billing statement from Telus webpage from desktop which requ...
TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
2 years ago

For the LGN-301 error:

  1. Double-check that your My Telus account credentials are correct. If needed, try resetting your password.
  2. If the issue persists despite clearing cache, data, and reinstalling the app, you may need to contact technical support for further troubleshooting.
  • Roi's avatar
    Roi
    Neighbour
    2 years ago

    I cannot download my billing statement from Telus webpage from desktop which requires me to get the billing statement from My Telus app in Android. However I cannot login from My Telus app in android with error code LGN-301.


    Both the Pay Bill and View Bill buttons from the Telus webpage for Home Internet are showing error pages which are:

    Sorry something went wrong on our end
    or

    It is not you, it is us. We are unable to retrieve your info at the moment. Please try again later.


    I have not been provided a successful solution to solve the login error LGN-301 from the chat bot.

    So far, I am failed to pay the bill and view my billing statement.

    The chat bot only responds with its failure of understanding my simple login failed question.

    I cannot find any email address of Telus customer service support to solve the issue.

    I am despaired on the unlimited time consumed in dealing with this Telus issues.

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