Forum Discussion
LG G8X ThinQ w/DualScreen - Lack of Support???
Anyone know why the LG G8X ThinQ w/DualScreen appears to have been shunned on the support front? Purchased @ launch from Telus and to-date only received a single update which was January's securi...
Yeah the G8X is turning out to be another one of LGs lonely child's. Going by my experiences over the course of owning smartphone's, support in the first few months in most instance has been the best then tapering off as time passes... Been quite some time starting out on the wrong foot such as this.
I keep very close tabs on updates for my devices as well as others (potential future purchases), so I'm always viewing the update schedule pages of Telus, Rogers, Fido, etc. Plus I frequent the web for news in regards. And like I said, there's been many other models of LG devices receiving updates fairly regularly since bought the G8X. And considering its retail price isn't anywhere near bottom-of-the-barrel we're quite perplexed why it's getting the cold shoulder here.
LG most certainly likes to keep quiet on update matters or at least that is how it appears to me. They've had a less than stellar past although did think 2020 might see an improvement, guess not. As with many OEMs and their device variants/regions, some users will see preferential treatment over others, been happening for years and that tradition is still very prevalent today w/Droid.
Telus is now offering the G8X ThinQ w/o DualScreen option for $690, and LG Canada has the dual screen case itself for $199.99. Seeing this has me thinking my dumpster fire in terms of support here has just gotten a whole lot bigger. Only solace is that I paid a wee bit less than the two figures above combined which was reasonable for what you get imo, yet does little to make up for the lack of support it has been receiving.
An update for anyone who cares...
After much research I've come to the realization it's not beyond the realm of possibilities Telus isn't behind my G8X ThinQ update woes...
Contacted Telus Support via Twitter with initial responses looking promising. But nope that wasn't to be as they tossed out the Covid-19 card - "there may be delays due to the pandemic in various aspects of the industry, and software upgrades may be impacted as well". I'd totally be fine with this if it weren't for the fact several older LG phones, and other phones in general, are seeing little in the way of update delays due to the pandemic, at least nothing even remotely close to what I am experiencing w/G8X ThinQ (now 6.5 months in with a single update, ever!)... You know what they say "if it don't make sense it probably isn't true". And support knew exactly the answer(s) I was looking for yet chose to reply with a lot of "who shot John", no surprised there.
So in my opinion, anyone considering the LG G8X ThinQ, is even remotely concerned with updates, should treat this smartphone like the plague. Seriously, this is not what I expected to see on a device in 2020 and it is totally unacceptable considering the price. Sure it is still 100% functional yet there's an increased level of vulnerability on the security end since it's not receiving any updates to patch possible holes in the software. Got to remember, support start at launch and in most instances ends within two years, there's no reprieve, no second chance, same rule applies if device is bought late in the game.
Well that's my rant for the day... No worries there will be another LOL.
Holy cow!!! Telus just updated their software update schedule page on May 22nd and to my amazement the G8X ThinQ FINALLY made the list, and for Android 10 no less (May 27). Yes great news although that says little about the future of updates on the G8X, my inner pessimism tells me likely not much is going to change.
- Well the upgrade to Android 10 was a success which also Incorporated into it April's Security Patch. Chose to D/L early via the LG Bridge app just in case Telus missed their mark on the release date.
Now we sit and wait to see where we go from here in terms of support. Obviously it'll take months to come to a conclusion on this front but still pretty wary it'll be any different from our experience w/G8X over past 7 months.
