Forum Discussion
IPad Pro
Any body here had experience with Ipad Pro orders? When I ordered I was told that shipping would take 1 week. When I go online with a purchase order number it says 3-4 weeks. Any body got it faster t...
BrandonT
TELUS Team Member
TELUS Team MemberCanadasPrincezz You are so welcome! I am always here to help to the highest extent possible. I am glad you received a communication from TELUS notifying you that your order has been shipped!
Hopefully the rest of you here with the same issue also receives an email soon 🙂
TELUS Employee & Neighbourhood Volunteer :black_small_square:If you found this helpful, let others know by clicking the ❤️ Like button.
Is there any new updates on the delivery of Ipad pros? I have had an order in since June 8th and been quoted 7-14 days for delivery. But as of yet no results on delivery.
I have emailed and chatted with support but as of yet no answers as my email to web order support have gone unanswered and online chat keeps giving me an email for web order support.
Looks like you have been doing a bit of magic around here for others hopefully you have more up top date news.
- Actionjax BrandonT
So I spoke to 3 stores. They all have ordered the tablet for customers. It's in backorder and the word is that they will be at the stores on July 3rd. This is a store in Scarborough / Toronto.
The call center I spoke to said that some have been quoted 2-4 weeks but have gotten it faster. Depending on how they get stock.
Also the call center manager let me know that when it says " IN stock - Limited stock?" It means that they do have stock but it's limited. When they get more orders, they order more. If they truly didn't have stock? It would have shown " Out of stock". So its a bit confusing but it happens.
Also. As for AppleCare+. It seems it won't let u add the monthly payment option online. So she said that once the stores open? Bring the iPad when you get it to the store and they will add it on ur account with the S/N. Since the stores are closed, the call center / only won't let u add it,- BrandonT
Hi Meowmix ,
Thanks for the additional context 🙂
The call center I spoke to said that some have been quoted 2-4 weeks but have gotten it faster. Depending on how they get stock.Its true, although there is an estimate of 2-4 weeks, often times they arrive sooner. This is because TELUS would like to set the right expectations. We pad the estimates to include shipping delays, and other delays due to COVID-19.
Also the call center manager let me know that when it says " IN stock - Limited stock?" It means that they do have stock but it's limited.
Although this is technically more true compared to my explanation, in my explanation I stated it was out of stock to set more accurate expectations. "Limited Stock" does mean we have "Limited Stock" but often times that "Limited Stock" is for existing orders since there can be a delay of a few days. Likely by the time you placed your order with "Limited Stock" we are usually sold out at that moment. On the flip side, some customers may canceling their orders, and then more iPad's become available. There are far to many factors to consider. I would suggest to consider "Limited Stock" as there is no stock, and more are on order. I hope that makes sense.
Also. As for AppleCare+. It seems it won't let u add the monthly payment option online. So she said that once the stores open? Bring the iPad when you get it to the store and they will add it on your account with the S/N. Since the stores are closed, the call center / only won't let u add it.
Yes, this is a known issue when ordering a device through the website. We are working hard to get this resolved. Sorry for the inconvenience.
TELUS Employee & Neighbourhood Volunteer :black_small_square: Found this post helpful? Let others know by clicking [❤️ Like] or [Accepted Solution].
I understand if things are on back order, it's understandable - what is infuriating is the complete lack of communication. I've ordered my iPad nearly a month ago (even though I was meant to have it by now, supposedly) and have had zero contact from Telus updating me on my order, whether it's been shipped, or even letting me know that my device was on back order in the first place. My card was charged, and yet I have no idea when or if I'll even receive my device. I've tried three times now within the past week to contact Telus and have had no responses.
I can't imagine the back log they're having to deal with, but they need to do better to keep their customers informed and updated at the very least.
- Hey Actionjax
He didn't do anything. He is just a employee that works for Telus but has no access to anyone's accounts. It was pure coincidence that the user got his shipped out after Brandon made that comment. Nothing more.
I ordered mine today ( June 24) and If you look at Telus website? It shows " Available online: In stock
Limited stock available, please allow 6-8 weeks for delivery"
Now how can it be in stock yet shows 6-8 wee delivery? They don't have stock that's why. They are just putting that on their website to lure u into getting it.
Apples own website shows 3-4 weeks delivery time if u get it straight from them. This is for the exact same model as well.
If I have to wait 6-8 weeks? I might as well get ur from Apple or Bell which has some locations that have a few in stock and get it straight from them.
