How do I talk to an agent when I can't receive calls or texts?

TL; DR

- Don't sign up for Telus. Koodo is the same company but cheaper and with better service. Freedom would probably be even better once they get their network sorted out.

- If you do sign up for Telus and have issues the only way to speak to a person is by saying you want to cancel

- The only way you'll get your money back is to ask to speak to a manager

- Prepaid does not work with roaming

Told the Telus Assist chatbot that I wanted to cancel and it gave me a phone number. Finally I was able to speak to a person.

Prepaid doesn't include roaming. I asked the agent for a refund since I hadn't been able to make a single call. I was told that I wasn't eligible for a refund because I hadn't spoken to an agent when I signed up. Seriously.

I said it seemed a bit unfair making it impossible to talk to a person, then penalising someone for going online. I have literally spent the past week trying to talk to a real person. The agent said there was nothing she could do.

After a bit of back and forth I asked to speak to a manager. Within a couple of minutes the refund was approved.

The agent also said that for $35 a month I could switch to post-paid Telus plan that included roaming.
Easy Roam would be $15 per day on top of the $35.

I asked about a Koodo plan offering $15 per month including Easy Roam. Koodo is owned by Telus. She asked if I wanted to be transferred to a Koodo agent, and suggested it would be easier if I sign up online.

Spoke to a Koodo agent within minutes. I am now with Koodo - $15 per month and my plan includes roaming.