Forum Discussion
How do I talk to an agent when I can't receive calls or texts?
I just signed up for Telus prepaid. I'm currently roaming in Australia and am not receiving texts or calls. How can I talk to someone about fixing this? I called 1-855-251-2601, as instructed by...
Based on this article I assume that since I can access wifi mt APN is set up. https://www.telus.com/en/support/article/activate-data-on-your-android-device
This was my phone in Canada which was provided by Freedom Mobile when I signed up. I brought it to Australia with me.
When I go settings > network operators > select manually and select Telstra, the phone thinks for a while then says "your sim card does not allow connection to this network". When I select Optus it says "Unable to connect try later". I have an Australian phone/ phone number using Optus and it works fine. Just not my Canadian number.
These are all great ideas. What would be even greater is an agent from Telus looking at my account/ the network and confirming what's actually going on.
Nighthawk
Community Power User
Community Power UserI am wondering if pre-paid doesn't allow roaming. Pre-paid plans and the add-ons don't list roaming anywhere. EasyRoam mentions that it works with a 'monthly rate plan'. EasyRoam in Australia is $16 per day.
A-B Are you able to confirm if pre-paid supports roaming overseas? I can't find any mention that it does so far.
- A-B
Community Manager
As of now, no. Prepaid accounts don't support overseas roaming.
