Forum Discussion

jonney_ram's avatar
jonney_ram
Neighbour
2 years ago

How can I get in touch with the Office of the President, or similar

I am trying to get in touch with the highest point of escalation that I can get to. I have been dealing with Telus reps for over 1 month now in regards to a win-back offer that I was promised. I have...
  • jonney_ram's avatar
    jonney_ram
    Neighbour
    2 years ago
    Hey thank you, I’ve tried this and haven’t received a call back either. It’s been over 1 business day.
    • A-B's avatar
      A-B
      Icon for Community Manager rankCommunity Manager
      2 years ago

      They perform callbacks on a first come first served basis so someone should be in touch soon.

      • VEm's avatar
        VEm
        Neighbour
        2 years ago

        We have been trying to reach someone from the Telus Management Team for a month now. We first filled out this form https://www.telus.com/en/ab/business/escalation?INTCMP=tcom_support_add_help_to_business_mgt on July 5, 2024, but have not heard back from anyone. We have sent follow-ups via the form, as well as through contacting Customer Care by phone. Customer Care does not have any clue about this form, the Management Team Escalation Process, and has no record of our outreach. We are going around in circles and getting nowhere. How do we contact someone that can actually help?

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