Forum Discussion

Emehe's avatar
Emehe
Neighbour
2 months ago

Have a North America plan, in Mexico and my phone will not connect.

 Have tried resetting airplane mode and checked roaming settings as well as reset phone. Still won’t connect. 
TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
2 months ago

One thing you can try is going into your Settings > Cellular > Network Selection. From there, turn off "Automatic" and see if you can manually select Telcel or AT&T Mexico, as those are our primary partners there.

Related Content