Forum Discussion

stonie39's avatar
stonie39
Neighbour
4 months ago

Europe Easy Roam Timeline

I added Europe easy roam to my account for an upcoming Portugal trip (Sept 10-22). It states I need to use it by Sept 15. I'm confused if it means land in Portugal and activate it by Sept 15th or the 14 days need to be used in full by then? The wording is very unclear. 

There is no option to remove it from my account to add it closer to my trip but I 100% want to be covered with easy roam until sept 22nd. 

1 Reply

  • C_Fun's avatar
    C_Fun
    Icon for Community Manager rankCommunity Manager

    Hi! Please send TELUS_Support​  a private message so we can verify your account and clarify exactly how your Europe Easy Roam dates will work, ensuring you’re covered for your trip until September 22nd.