Forum Discussion
Device price and plan price
To Whom It May Concern, I’m writing to express my ongoing frustration with my recent experience as a TELUS customer under the Employee Purchase Program (EPP). Last week, I upgraded my mobile ...
TELUS_Support
Official Support Team
Official Support TeamHi! Thank you for sharing your concerns. It’s clear we missed the mark in communicating the recent change to our pre-authorized payment discount. You should have been informed that the credit card option was no longer eligible, and we apologize for the confusion this caused.
We also understand your concerns about device pricing and the recent increase in your plan’s cost. While pricing may change based on market factors, it’s disappointing to hear that alternatives or context weren’t offered during your interaction.
So if I understand this your saying it’s totally ok to give out false information to your customers, but I bet you if a brand new customer came Telus would look after them hands down/ no problems.
I had all my services with Telus at 2 different houses and cancelled everything on that because of the same run around issues. Telus will never learn and just keep doing the same thing over and over.
- TELUS_Support
Understandably frustrating TRem0119 and we're sorry to hear you cancelled services with us. We'll forward your feedback and if there's an opportunity to win you back please don't hesitate to send us a PM.
