Forum Discussion
Detailed usage shows try again later
3rd month with telus on an EPP plan. Every time I click usage details it shows me “We're unable to retrieve your info at the moment.” I’ve called and they’ve verified they can see it but I can’t. I...
I called the customer service they had no clue what it is. I saw the error code and figured it’s some authentication issue.
Regardless, I figured out how to fix it. Sign up for a new Telus online account using a new email address, and link the account to the new email using account ID and postal code. Once that’s done, I can see the usage using the new login email!
Regardless, I figured out how to fix it. Sign up for a new Telus online account using a new email address, and link the account to the new email using account ID and postal code. Once that’s done, I can see the usage using the new login email!
