Forum Discussion

VTECMAN's avatar
VTECMAN
Friendly Neighbour
3 years ago

Detailed usage shows try again later

3rd month with telus on an EPP plan. Every time I click usage details it shows me “We're unable to retrieve your info at the moment.” I’ve called and they’ve verified they can see it but I can’t. I...
xray's avatar
xray
Hero
3 years ago

I've seen that error on occasion but it's usually temporary. I try a few days later and it's fixed. Seems to be more common to EPP plans.

 

When you said you tried it on your phone are you using the My TELUS app or the browser?

VTECMAN's avatar
VTECMAN
Friendly Neighbour
3 years ago
I’ve tried both. The app and the browser to no avail.
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