Can't complete upgrade to new phone

Telus app and telus website will not process the phone and phone plan I am trying to purchase. Both the telus website and telus app I get stuck at infinite loading screen at "Payment details Check t...

mytelus

Support

AB5445
12 months ago
It was my VPN. Paused it for 5min and the transaction proceeded immediately. Resolved.

TELUS_Support

Official Support Team

12 months ago

AB5445 dartkun Can you try it again in Incognito/private browsing mode?

AB5445

Neighbour

12 months ago

It was my VPN. Paused it for 5min and the transaction proceeded immediately. Resolved.

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Can't complete upgrade to new phone

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