Sorry, you are not authorized to access this information when trying to use myTelus
I have been a prepaid telus client for over a decade. I have always used the myTelus app to manage my account. For the last several months, the app has logged me in, showed that it sees my account, and then redirected me to the web/browser version instead of letting me use the app. The web/browser version then also logs me in, shows my current account, but when I try to actually do anything with the account, clicking the "manage" button brings me to a screen saying "Sorry, you are not authorized to access this information." This happens on any browser, any device. I have checked ownership and account access level, and I am correctly listed as the owner I have called customer service 3 separate times about this issue, and they all just lie and say it is a momentary bug and to try again. This has been going on for months. They are useless. I now have to call #123 to load money once a month because i cannot set up any authorized payments or even change my settings or offerings. Or i can call and talk to customer service, which is infuriating, and they charge a fee for help!
Can't complete upgrade to new phone
Telus app and telus website will not process the phone and phone plan I am trying to purchase. Both the telus website and telus app I get stuck at infinite loading screen at "Payment details Check that your billing address matches your card's address." Will not process. I confirmed my bank address matches my billing address, updated my credit card by deleting and re-adding, and my billing address is current on all accounts. I called telus and they could not help me but offer me the same plan and phone for way more than the offer I have available. past that point.
